The Matcher Limited Privacy Policy
At The Matcher Limited, we value your privacy and are committed to earning and maintaining your trust. This privacy policy (“Privacy Policy”) applies to all visitors of our The Matcher sites and users of The Matcher Services.
This Privacy Policy outlines our practices and your rights regarding the information we collect, use, or disclose through various channels, including our consumer-facing mobile application (“The Matcher App”), our consumer-facing websites (currently located at https://www.the-matcher.com), our online business management software products (“Software Service”), our social media pages, our Apps through which The Matcher makes the Software Service available, HTML-formatted email messages linking to this Privacy Policy, and any other products and services offered through venues, websites, and mobile applications that direct you to this Privacy Policy. Collectively, these are referred to as “The Matcher Services.”
By using or accessing The Matcher Services, you agree to the terms and conditions of this Privacy Policy. The information provided in this Privacy Policy serves as notice at or before the point of collection for all information collected as described below.
Defined Terms
The following terms have specific meanings as indicated below. For any capitalized terms not defined in this Privacy Policy, please refer to our Subscriber Terms of Service or The Matcher Consumer Agreement.
“End User”: Refers to any individual who interacts with the Matcher Services, including users of our mobile applications such as The Matcher App and individuals who book appointments, purchase services, or engage with our Subscribers through The Matcher Services.
“Other Information”: Refers to any information that does not reveal your specific identity or does not pertain to an individual, such as usage data not linked to unique identifiers.
“Personal Information”: Refers to data that relates to an identified or identifiable natural person or, where applicable, a household as defined under relevant law. This may include information such as name, postal address, telephone number, email address, or unique online identifiers.
“Subscriber”: Refers to any business or entity that subscribes to or accesses our Software Service, including staff, employees, consultants, advisors, or independent contractors accessing The Matcher Services on behalf of the Subscriber.
Throughout this Privacy Policy, the term “information” may refer to either Personal Information or Other Information.
Categories of Personal Data
The Personal Information we collect may vary depending on the nature of The Matcher Services provided or used, as well as our interactions with individuals. The Personal Information we may collect or obtain includes:
- Contact details: This includes information such as name, address, email address, telephone number, including emergency contact information provided by third parties.
- Personal details: This includes information such as date of birth, education, and nationality.
- Financial and transaction data: This includes information related to purchase history, account details, shipping and billing information (including credit card information), and other transaction-related data.
- Health and fitness tracker data: This includes data collected from heart rate monitors and other performance monitoring activities.
- Other The Matcher Services-related data: This includes customer requests, statistics, and similar information.
- Geolocation data: With your permission, we may collect geolocation data sent via a mobile device.
- Images: We may collect images uploaded to The Matcher Services.
- Online identifiers: This includes IP addresses, device IDs, and similar identifiers.
- Cookie-related data: This includes data collected through the use of cookies, as described in our Cookie Policy.
How We Collect Personal Data
Through The Matcher Services
We collect information about you whenever you use The Matcher Services. For example:
- If you are an End User:
- When creating an account on The Matcher App or through the Matcher Consumer Site(s), we may ask for Personal Information such as your name, email address, postal address, social media account ID, and any Other Information you provide.
- When interacting with The Matcher Services through a Subscriber, we also collect the Personal Information you provide when initiating a transaction or engaging with the Subscriber. This may include booking appointments, making purchases, or responding to marketing campaigns.
- If you are a Subscriber:
- When signing up for our Software Service, we ask for information about your business, such as company name, address, phone number, email, credit card information, tax identification number, and other relevant details. We may also request the names and email addresses of authorized individuals on your account.
- When attending our events (e.g., tradeshows, webinars, or training), we may ask for feedback, contact details, or other information to follow up with you, including sending you marketing communications based on your preferences.
- If you initiate a transaction through The Matcher Services, such as a purchase, we may collect information such as your name, email, phone number, address, credit card information, and any other details necessary to process the transaction. This information may be shared with others for the same purposes. We use industry-standard technology to encrypt credit card numbers and other sensitive information during transmission and processing.
- When you communicate with us through email, chat, or other channels, we may collect and store the information you provide, including your name, email address, and any other Personal Information you choose to disclose.
- We collect information automatically when you use or interact with The Matcher Services. This information may include:
- Device information: We may collect information about the device you use to access The Matcher Services, such as the hardware model, operating system version, unique device identifiers, and mobile network information.
- Log data: Our servers automatically record information (“log data”) created by your use of The Matcher Services. Log data may include information such as your IP address, browser type, operating system, referring/exiting pages, date/time stamps, and clickstream data. We use this information to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole.
- Cookies and similar technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with The Matcher Services. This information may include your browsing behavior, preferences, and other usage data. Please refer to our Cookie Policy for more information about how we use cookies and how you can manage your cookie preferences.
- Analytics: We may use third-party analytics services to collect and analyze usage information about The Matcher Services. These services may use cookies, web beacons, and similar technologies to collect information about your interactions with The Matcher Services and other websites and apps.
- Location information: With your consent, we may collect and process information about your actual location using various technologies, such as GPS, Wi-Fi, and IP address. This information may be used to provide location-based services and improve the functionality of The Matcher Services.
- We may receive information about you from third parties, such as:
- Subscribers: If you are an End User and interact with The Matcher Services through a Subscriber, the Subscriber may provide us with your Personal Information, such as your name, contact details, and transaction history. We use this information to provide the requested services and for other purposes described in this Privacy Policy.
- Service Providers and Business Partners: We may work with third-party service providers and business partners who provide us with information about you or assist us in providing and improving The Matcher Services. These may include payment processors, analytics providers, advertising networks, and others.
- Social Media Platforms: If you choose to connect your social media account to The Matcher Services or interact with us on social media platforms, we may receive information about you from those platforms, such as your profile information, email address, friends list, and other data you allow the platform to share with us.
How We Use Personal Data
We may use the Personal Information we collect for various purposes, including:
- Providing and improving The Matcher Services: We use Personal Information to deliver, operate, maintain, and enhance The Matcher Services. This includes processing transactions, managing user accounts, providing customer support, personalizing your experience, and improving the features, functionality, and performance of The Matcher Services.
- Communicating with you: We may use your contact details to communicate with you, respond to your inquiries, send you important notices and updates, and provide you with information, marketing materials, and promotional offers about The Matcher Services. You can manage your communication preferences by following the instructions in the communication or by contacting us.
- Processing transactions: We use Personal Information to process and fulfill transactions initiated through The Matcher Services. This includes processing payments, verifying eligibility, delivering products or services, and managing returns or exchanges.
- Analytics and research: We may use Personal Information for research purposes, such as analyzing usage trends, measuring the effectiveness of marketing campaigns, conducting market research, and developing insights and business intelligence.
- Security and fraud prevention: We use Personal Information to protect the security and integrity of The Matcher Services, prevent fraudulent activities, and ensure compliance with applicable laws and regulations.
- Legal obligations: We may use Personal Information to comply with legal obligations, such as responding to lawful requests, court orders, or legal processes, and enforcing our rights, policies, and terms of service.
- Aggregated or anonymized data: We may aggregate and/or anonymize Personal Information to create aggregated or anonymized data that does not identify you personally. We may use such data for any purpose, including research, analytics, and improving The Matcher Services.
How We Share Personal Data
How We Share Personal Data
We may share Personal Information with third parties for various purposes, including:
- With Subscribers: If you are an End User and interact with The Matcher Services through a Subscriber, we may share your Personal Information with the Subscriber as necessary to provide the requested services. For example, if you book an appointment or purchase a product or service from a Subscriber through The Matcher Services, we may share your information with the Subscriber to facilitate the transaction.
- With Service Providers and Business Partners: We may share Personal Information with third-party service providers and business partners who perform certain functions on our behalf or collaborate with us in providing The Matcher Services. These service providers and business partners may include:
- Payment processors: We may share your payment information with payment processors to process transactions and facilitate payment-related activities.
- Cloud storage providers: We may use third-party cloud storage providers to store and manage data collected through The Matcher Services.
- Analytics providers: We may share data with analytics providers to analyze and understand usage patterns, improve The Matcher Services, and measure the effectiveness of marketing campaigns.
- Advertising partners: We may work with advertising partners to display personalized ads based on your interests and preferences. These partners may use cookies and similar technologies to collect information about your browsing activities.
- IT and infrastructure providers: We may share information with providers of IT and infrastructure services, such as hosting providers, to support and maintain The Matcher Services.
- Legal and compliance: We may disclose Personal Information to legal and regulatory authorities, law enforcement agencies, or other third parties as required by applicable laws, court orders, or government regulations.
- Corporate transactions: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, Personal Information may be transferred to the acquiring entity or merged with the assets of the acquiring entity.
- Consent and disclosure: We may share your Personal Information with your consent or at your direction, as disclosed to you at the time of collection.
- Aggregated or anonymized data: We may share aggregated or anonymized data that does not identify you personally with third parties for various purposes, including research, analytics, and improving The Matcher Services.
Third-party services and Websites
The Matcher Services may contain links to third-party websites, products, or services that are not owned or controlled by The Matcher. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
Security of Personal Data
The Matcher has implemented appropriate technical and organizational measures to protect Personal Information against unauthorized access, loss, misuse, or alteration. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Your Rights and Choices
You have certain rights and choices regarding the Personal Information we collect and process about you. These may include:
- Access and update: You have the right to access and update your Personal Information. You can often access and update your information directly through The Matcher Services. If you need assistance, please contact us.
- Opt-out of marketing communications: You can opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us. Please note that even if you opt out, we may still send you non-promotional communications, such as transactional emails or important notices.
- Cookie preferences: You can manage your cookie preferences through our Cookie Policy and browser settings. Please note that disabling cookies may affect the functionality of The Matcher Services.
- Data subject rights: Depending on your jurisdiction, you may have additional rights under applicable laws, such as the right to request access to or deletion of your Personal Information, the right to restrict or object to certain processing activities, and the right to data portability. To exercise these rights, please contact us.
Children's Privacy
The Matcher Services are not directed to individuals under the age of 16, and we do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16 without parental consent, we will take steps to remove the information and terminate the child’s account. If you believe that we may have collected information from a child under 16, please contact us.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated policy on The Matcher Services or by other means before the changes take effect. We encourage you to review this Privacy Policy periodically for any updates or changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@the-matcher.com.
Effective Date
This Privacy Policy is effective as of the date indicated at the beginning of this document.